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General Questions
What will the weather be like?
The weather in Montreal in June ranges from approximately 16.3°C/61°F to 26.4°C/80°F
Can you arrange transport from the airport?
Yes, we are providing complimentary shuttles from the airport to the hotel on June 16 and 17 for inbound flights and June 18 and 19 for outbound flights. Please provide detailed flight times and departure airport and tick the relevant box on the registration website.
Can you accommodate special dietary requirements?
Please specify any dietary requirements on the registration website and we will make every effort to accommodate your request.
What is the dress code?
The dress code for the conference agenda is business casual. For the evening events, the dress code is smart casual.
What is the currency?
The currency in Canada is the Canadian dollar.
What is the time zone?
GMT/UTC -5 or Eastern Daylight Time
What is the electrical voltage in Canada?
Electrical appliances in Montreal operate on 110 volt electrical systems at 60 hertz so you may need an international adapter in order to use your own electrical equipment.
Who should I contact if I have any further questions?
You can contact the InTouch helpline which is manned 10.00 - 18.00 CET (09.00 - 17.00 GMT) on +44 1274 854151 or email intouch2008@worldevents.com. Your email will be answered within 48 working hours.
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Hotel
How far is the hotel from the airport?
There is one international airport in Montreal, Canada: Trudeau Airport (formerly known as Montreal Dorval). Transfer time between the airport and hotel is approximately 25 minutes.The website for Trudeau Airport is - http://www.admtl.com/passager/Accueil.aspx
Is the hotel centrally located?
The hotel is located at the center of Montreal's cultural and commercial district. It sits above the train station (Via Rail & AMTRAK) and is connected to the extensive underground city of thousands of boutiques, restaurants and cafes, and within walking distance of sports and cultural attractions.
Does the hotel have WiFi and/or high speed internet access?
Yes, the hotel bedrooms are equipped with wireless access as well as high speed Internet access.
Is there a Business Center?
Yes, the hotel Business Center is open from 7.30 until 18.00 Monday - Friday.
Does the hotel have any leisure facilities?
Yes, it has a health club and spa, open 6.00 - 20.00 Monday to Friday and 8.00 - 20.00 Saturday - Sunday.
Does the hotel have a website I can view?
Yes - visit www.fairmont.com/QueenElizabeth for further information.
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InTouch 2008
What is InTouch?
InTouch is Amdocs' annual conference for our customers. Since its inauguration in 2001, InTouch has become recognized as a "must-attend" for our customers. They travel from all over the world to maximize their investment in Amdocs.
At your request, InTouch is evolving. Recognizing the differing customer communities, we are now delighted to offer a business forum (which will look at business and strategy issues) and a product forum (which will provide more technical content and is focused on products). We are giving you a personalized and intentional customer experience through offering a wide variety of tracks, topics and speakers to make InTouch unmissable.
This year, InTouch is reaching out and inviting its key partners to attend, with specific items on the agenda for that community.
What are the dates for InTouch 2008?
June 17 through 19, 2008
What is the venue for InTouch 2008?
900 Rene Levesque Blvd W
Montreal, Quebec
Canada
H3B 4A5
Tel: (514) 861 3511
Fax: (514) 954 2296
www.fairmont.com/QueenElizabeth
Why should I attend?
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The transformation from providing voice, video and data services to playing a central role in the digital value chain involves risk. Find out how to transform with lower risk. |
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With the proliferation of digital goods, services and devices—and companies that supply them—a new “digital lifestyle” is emerging. Accelerate your company’s growth by understanding these new market dynamics and the systems considerations they’re driving. |
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You know that the customer experience is critical. Find out why Amdocs calls business and operational support systems (BSS/OSS) “customer experience systems” and how our CES 7.5 Portfolio helps deliver an intentional customer experience and differentiate brand. |
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Amdocs’ products and services support the customer experience and digital agenda of the industry’s most cutting-edge companies. Meet at InTouch as peers, not competitors, to share ideas and assure success, together. |
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Integration and open architecture fuel the customer experience and are design principles for all Amdocs products. Find out how to integrate effectively with legacy and third-party systems, and other best-of-breed customer experience systems Amdocs offers. |
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Your Amdocs systems function well today. But are you maximizing their capabilities? Get tips and tricks from experts and best practice-users. |
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Amdocs offers far more than billing and customer care. Discover the breadth of our customer experience systems. |
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Your account team is supported by nearly 17,000 Amdocs professionals worldwide. Meet some of the world-class thinkers that drive Amdocs’ innovation. |
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Amdocs is engaged in standards development, market research, thought leadership and more. Get the full picture of Amdocs’ customer experience systems innovation. |
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Your Amdocs systems are the beating heart of your business. Consider InTouch a check-up. |
Who else attends InTouch?
At InTouch 2007, attendees included more than 200 people, representing 93 companies from not only the wireline and wireless industries, but from cable and satellite, financial services and high-tech manufacturing. This year, Amdocs' strategic partners will also be attending.
What language will the conference be delivered in?
English.
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Registration Fees
What is the registration fee?
Full conference registration - US$995
Early bird registration - US$795 (applies until May 23, 2008)
Guest registration - US$300
One day/Special Interest Group-only registration - US$350
Are there any discounts?
Until May 23, a US$200 earlybird discount applies to full conference registration.
What is included in the registration fee?
The registration charge includes transfers between the airport and the event, participation in the conference, all breakouts, all meals, evening events and conference materials.
What is not included in the registration fee?
Anything not listed as included above, such as hotel costs, airfare/travel and incidentals.
Is there a separate registration fee for the SIG's?
Full conference registration includes admission to the Special Interest Group (SIG) meetings. Delegates who only wish to attend SIG meetings, may choose one day/SIG-only registration.
Do I have to pay for my own flights and accommodation?
Yes. Travel costs and hotel accommodations are not included in registration fees.
May I bring an accompanying guest?
Accompanying guest registration is available for US$300 which includes all meals and evening entertainment and can be booked via the InTouch helpdesk.
Will I get a confirmation of my registration?
Confirmation of your online registration with a receipt for payment and will be sent via email to the address given by each delegate.
What are the payment terms and cancellation policy?
Full payment is due upon registration and can be made by credit card (American Express, Maestro, MasterCard, Visa). Please note that all payments will be processed in US dollars. Payment will not be taken until your registration is confirmed. Amdocs reserves the right to cancel your booking if any payments are overdue. The cancellation policy is as follows:
Should you wish to cancel your attendance at the InTouch 2008 Business and Product Forum, you must notify World Events, the Amdocs registration office in writing to the address shown below. Cancellation is effective as of the date we receive your written notification.
Cancellations made before May 30 will be refunded in full.
Cancellations made on or after May 30 will be subject to 100% event registration fees.
We will be happy to accept a substitute delegate if the original delegate is unable to attend.
The cancellation policy refers to all elements of the event: registration fee and accompanying guest registration and cannot be confirmed until May 30th.
Please send all cancellations to: WorldEvents Ltd
C/o Angela Ward
Summit House, Woodland Park
Cleckheaton, West Yorkshire
BD19 6BW
UK
or by e-mail to intouch2008@worldevents.com
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Special Interest Groups (SIG's)
Which SIGs will be held at InTouch 2008?
There are four confirmed SIGs. They are Billing and Revenue Management, Customer Management, OSS and Advertising, Commerce & Entertainment.
How many SIGs can I join?
You will need to choose one SIG to attend for the duration of the SIG meeting.
How will I know which SIG to pick?
You will be able to choose which SIG to attend when the agenda is published closer to the time of the event. You can choose your SIG when you register.
Who can attend the SIGs?
The Special Interest program is exclusively for Amdocs customers.
Can I attend a SIG meeting but not InTouch?
Yes, may choose one day/SIG-only registration.
Can Partners attend SIGs?
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Only approved SIG members can attend SIG meetings. Amdocs must approve memberships |
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A customer must approve a partner to be their agent/representative at a SIG |
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A customer or partner can attend a SIG meeting and not attend InTouch |
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There is no charge to attend a SIG |
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Partner Attendees
This year InTouch will be addressing the needs of Amdocs' key partners, and there will be specific elements of the agenda dedicated to that community. There will be an exclusive Partner Track, hosted by Ian May, vice president - Alliances. In addition, partners will be able to attend Product Forum sessions and evening activities, as they choose.
This year's event will be a great opportunity for those members of the Amdocs Partner Program to mix with Amdocs and our joint customers, and get a better understanding of Amdocs' offerings and how we can work together to build a stronger future.
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Visas
The following citizens do not require a visa to enter Canada:
| Andorra |
Antigua and Barbuda |
Australia |
| Austria |
Bahamas |
Barbados |
| Belgium |
Botswana |
Brunei |
| Czech Republic |
Cyprus |
Denmark |
| Estonia |
Finland |
France |
| Germany |
Greece |
Hungary |
| Iceland |
Ireland |
Israel (National Passport holders only) |
| Italy |
Japan |
Korea |
| Latvia |
Lithuania |
Liechtenstein |
| Luxembourg |
Malta |
Mexico |
| Monaco |
Namibia |
Netherlands |
| New Zealand |
Norway |
Papua New Guinea |
| Poland |
Portugal |
St. Kitts and Nevis |
| St. Lucia |
St. Vincent |
San Marino |
| Singapore |
Slovakia |
Solomon Islands |
| Spain |
Swaziland |
Sweden |
| Slovenia |
Switzerland |
United States |
| Western Samoa |
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All other citizens need a visa. Visit the following website for more information: http://www.cic.gc.ca/english/visit/visas.asp All passports should be valid for 6 months from date of departure of Canada
How can I obtain a letter of invitation to the event to assist in my visa application?
To obtain an invitation letter to the event, please email intouch2008@worldevents.com with the following information:
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Name on passport |
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Nationality |
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Date of birth |
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Passport Number |
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Passport issued by |
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Passport expiry date |
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Company (your employer) |
Invitation letters can only be sent to delegates who have registered and paid for their attendance. If you are subsequently unable to obtain a visa, the conference fee will be refunded in full.
I need a visa - how long should my passport be valid?
Your passport should be valid for at least 3 months upon conclusion of your trip.
I need a visa - how long should my passport be valid? We'd recommend you apply for the visa as soon as you have registered. Please bear in mind that the minimum processing time for visa applications is 10 working days.
| Country |
Entry visa required |
| Afghanistan |
Yes |
| Albania |
Yes |
| Algeria |
Yes |
| Andorra |
No |
| Angola |
Yes |
| Argentina |
No |
| Armenia |
Yes |
| Austria |
No |
| Australia |
No |
| Azerbaijan |
Yes |
| Bahrain |
Yes |
| Bangladesh |
Yes |
| Belarus |
Yes |
| Belgium |
No |
| Belize |
Yes |
| Benin |
Yes |
| Bermuda |
No |
| Bhutan |
Yes |
| Bolivia |
No |
| Bosnia and Herzegovina |
Yes |
| Botswana |
Yes |
| Brazil |
No |
| Brunei |
No |
| Bulgaria |
No |
| Cambodia |
Yes |
| Cameroon |
Yes |
| Canada |
No |
| Cape Verde |
Yes |
| Cayman Islands |
Yes |
| Central African Republic |
Yes |
| Chad |
Yes |
| Chile |
No |
| China (People's Republic) |
Yes |
| Colombia |
Yes |
| Comoros |
Yes |
| Congo (Republic of the Congo) |
Yes |
| Costa Rica |
No |
| Côte d'Ivoire (Ivory Coast) |
Yes |
| Croatia |
No |
| Cuba |
Yes |
| Cyprus |
No |
| Czech Republic |
No |
| Denmark |
No |
| Djibouti |
Yes |
| Dominica |
Yes |
| Dominican Republic |
Yes |
| Ecuador |
Yes |
| Egypt |
Yes |
| El Salvador |
No |
| Equatorial Guinea |
Yes |
| Eritrea |
Yes |
| Estonia |
No |
| Ethiopia |
Yes |
| Falkland Islands |
Yes |
| Fiji |
Yes |
| Finland |
No |
| France |
No |
| Gabon |
Yes |
| Gambia |
Yes |
| Georgia |
Yes |
| Ghana |
Yes |
| Greece |
No |
| Grenada |
Yes |
| Guatemala |
No |
| Guinea |
Yes |
| Guinea-Bissau |
Yes |
| Guyana |
Yes |
| Haiti |
Yes |
| Honduras |
No |
| Hongkong |
No |
| Hungary |
No |
| Iceland |
No |
| India |
Yes |
| Indonesia |
Yes |
| Iran |
Yes |
| Iraq |
Yes |
| Ireland |
No |
| Israel |
No |
| Italy |
No |
| Jamaica |
Yes |
| Japan |
No |
| Jordan |
Yes |
| Kazakhstan |
Yes |
| Kenya |
Yes |
| Kiribati |
Yes |
| Korea (South) |
No |
| Korea (Democratic People's Republic) |
Yes |
| Kuwait |
Yes |
| Kyrgyzstan |
Yes |
| Laos |
Yes |
| Latvia |
No |
| LebaNon |
Yes |
| Lesotho |
Yes |
| Liberia |
Yes |
| Libya |
Yes |
| Liechtenstein |
No |
| Lithuania |
No |
| Luxembourg |
No |
| Macao |
No |
| Macedonia |
Yes |
| Madagascar |
Yes |
| Malawi |
Yes |
| Malaysia |
No |
| Maldives |
Yes |
| Mali |
Yes |
| Malta |
No |
| Marshall Islands |
Yes |
| Mauritania |
Yes |
| Mauritius |
Yes |
| Mexico |
No |
| Micronesia |
Yes |
| Midway Islands |
Yes |
| Moldova |
Yes |
| Monaco |
No |
| Mongolia |
Yes |
| Montserrat |
Yes |
| Morocco |
Yes |
| Mozambique |
Yes |
| Myanmar (Burma) |
Yes |
| Namibia |
Yes |
| Nauru |
Yes |
| Nepal |
Yes |
| Netherlands |
No |
| New Zealand |
No |
| Nicaragua |
No |
| Niger |
Yes |
| Nigeria |
Yes |
| North Korea |
Yes |
| Northern Mariana Islands |
Yes |
| Norway |
No |
| Oman |
Yes |
| Pakistan |
Yes |
| Panama |
No |
| Papua New Guinea |
Yes |
| Paraguay |
No |
| Peru |
Yes |
| Philippines |
Yes |
| Pitcairn |
Yes |
| Poland |
No |
| Portugal |
No |
| Qatar |
Yes |
| Romania |
No |
| Grenada |
Yes |
| Guatemala |
No |
| Guinea |
Yes |
| Guinea-Bissau |
Yes |
| Guyana |
Yes |
| Haiti |
Yes |
| Honduras |
No |
| Hongkong |
No |
| Hungary |
No |
| Iceland |
No |
| India |
Yes |
| Indonesia |
Yes |
| Iran |
Yes |
| Iraq |
Yes |
| Ireland |
No |
| Israel |
No |
| Italy |
No |
| Jamaica |
Yes |
| Japan |
No |
| Jordan |
Yes |
| Kazakhstan |
Yes |
| Kenya |
Yes |
| Kiribati |
Yes |
| Korea (South) |
No |
| Korea (Democratic People's Republic) |
Yes |
| Kuwait |
Yes |
| Kyrgyzstan |
Yes |
| Laos |
Yes |
| Latvia |
No |
| LebaNon |
Yes |
| Lesotho |
Yes |
| Liberia |
Yes |
| Libya |
Yes |
| Liechtenstein |
No |
| Lithuania |
No |
| Luxembourg |
No |
| Macao |
No |
| Macedonia |
Yes |
| Madagascar |
Yes |
| Malawi |
Yes |
| Malaysia |
No |
| Maldives |
Yes |
| Mali |
Yes |
| Malta |
No |
| Marshall Islands |
Yes |
| Mauritania |
Yes |
| Mauritius |
Yes |
| Mexico |
No |
| Micronesia |
Yes |
| Midway Islands |
Yes |
| Moldova |
Yes |
| Monaco |
No |
| Mongolia |
Yes |
| Montserrat |
Yes |
| Morocco |
Yes |
| Mozambique |
Yes |
| Myanmar (Burma) |
Yes |
| Namibia |
Yes |
| Nauru |
Yes |
| Nepal |
Yes |
| Netherlands |
No |
| New Zealand |
No |
| Nicaragua |
No |
| Niger |
Yes |
| Nigeria |
Yes |
| North Korea |
Yes |
| Northern Mariana Islands |
Yes |
| Norway |
No |
| Oman |
Yes |
| Pakistan |
Yes |
| Panama |
No |
| Papua New Guinea |
Yes |
| Paraguay |
No |
| Peru |
Yes |
| Philippines |
Yes |
| Pitcairn |
Yes |
| Poland |
No |
| Portugal |
No |
| Qatar |
Yes |
| Romania |
No |
| Russia |
Yes |
| Rwanda |
Yes |
| Samoa |
Yes |
| San MariNo |
No |
| Saudi Arabia |
Yes |
| Senegal |
Yes |
| Serbia and Montenegro |
Yes |
| Seychelles |
Yes |
| Sierra Leone |
Yes |
| Singapore |
No |
| Slovak Republic |
No |
| Slovenia |
No |
| Solomon Islands |
Yes |
| Somalia |
Yes |
| South Africa |
Yes |
| Spain |
No |
| Sri Lanka |
Yes |
| Sudan |
Yes |
| Suriname |
Yes |
| Swaziland |
Yes |
| Sweden |
No |
| Switzerland |
No |
| Syria |
Yes |
| Taiwan |
Yes |
| Tajikistan |
Yes |
| Tanzania |
Yes |
| Thailand |
Yes |
| Timor-Leste (East Timor) |
Yes |
| Togo |
Yes |
| Tonga |
Yes |
| Trinidad and Tobago |
Yes |
| Tunisia |
Yes |
| Turkey |
Yes |
| Turkmenistan |
Yes |
| Turks and Caicos Islands |
Yes |
| Tuvalu |
Yes |
| Uganda |
Yes |
| Ukraine |
Yes |
| United Arab Emirates |
Yes |
| United Kingdom |
No |
| United States of America |
No |
| Uruguay |
No |
| Uzbekistan |
Yes |
| Vanuatu |
Yes |
| Venezuela |
No |
| Viet Nam |
Yes |
| Western Samoa |
Yes |
| White Russia (see also Belarus) |
Yes |
| Yemen |
Yes |
| former Yugoslavia |
see Serbia and Montenegro |
| former Zaire, Now: Democratic Republic of the Congo |
Yes |
| Zambia |
Yes |
| Zimbabwe |
Yes |
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